1. Overview & Cancellation Policy
At OrbitoHQ Technologies Private Limited, we provide clear, transparent, and user-friendly options for managing, modifying, or cancelling your SaaS subscriptions. Organization Owners and Administrators can cancel paid workspace subscriptions at any time directly through the application's Billing & Subscription interface without hassle or hidden penalties.
2. Step-by-Step Cancellation Procedure
To cancel your active paid plan:
- Log in to your OrbitoHQ account as an Owner or Admin.
- Go to Organization Settings → Billing & Subscription.
- Click Cancel Subscription under your active plan details.
- Confirm whether to cancel at the end of the current billing cycle or immediately.
You can also send a cancellation request via email to billing@orbitohq.com from your registered administrator email address.
3. Refund Eligibility & Rules
OrbitoHQ offers a 14-Day Free Trial prior to subscription payments. Once a paid billing cycle starts, refunds are governed by the following rules:
- 7-Day Money-Back Guarantee for First Time Subscribers: If you purchase a paid subscription for the first time and request a cancellation within 7 days of the payment date, you are eligible for a 100% full refund.
- Duplicate Charges & Gateway Glitches: If a technical error or payment gateway issue results in duplicate debiting, a full 100% refund of the duplicate amount will be issued immediately upon verification.
- Annual Plan Grace Window: Cancellations of annual plans submitted within 48 hours of payment are eligible for a full refund minus gateway charges.
4. Refund Processing Timeframe & Payment Source
All approved refunds are initiated through our payment gateway partners (Razorpay / Cashfree / Stripe) and adhere to standard Indian banking processing timelines:
Processing Turnaround Time (TAT): Refunds are processed within 5 to 7 business days from the date of refund approval.
Mode of Refund: The refunded amount will be credited back directly to the original payment method used during the transaction (such as original UPI ID, Credit/Debit Card, Net Banking account, or Digital Wallet).
Reference ID: A payment gateway refund reference number (ARN/RRN) will be shared via email upon refund initiation for easy tracking with your bank.
5. Access & Data Retention Post-Cancellation
When a subscription is cancelled:
- Your account will remain active until the end of the paid billing period.
- After the period ends, your workspace transitions smoothly to the Free plan tier (up to 10 free seats).
- Your project data, tasks, and analytics remain safely stored, and full data export in CSV/JSON is available at any time.
6. Billing & Refund Support Contact
For questions or assistance regarding refunds, payments, or invoices, contact our dedicated billing department:
Email: billing@orbitohq.com / support@orbitohq.com
Phone: +91 (0124) 408-4920
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM IST
Address: OrbitoHQ Technologies Private Limited, Level 5, DLF Cyber City, Phase III, Gurugram, Haryana 122002, India